One-Year Jewelry Warranty
At Jokabeth Jewelry, we want you to feel confident in every piece. Our one-year limited warranty covers defects in materials or workmanship in jewelry purchased directly from Jokabeth Jewelry for one year from the date of delivery.
What is covered
If a manufacturing defect appears during normal use within the warranty period, contact us so we can review it. Examples may include a faulty clasp, a loose setting, or a component that separates because of a workmanship defect. Coverage depends on our inspection of the item; these examples are not a promise that every clasp, chain, stone, or setting issue is a manufacturing defect.
This warranty applies to our jewelry, including rings, necklaces, earrings, and ear cuffs. Non-jewelry accessories such as the Ring Sizer are not included. Gold-tone, silver-tone, and rose-gold-tone descriptions refer to the product's stated finish or color, not a warranty of solid gold or silver content.
What is not covered
- Normal wear and tear, including scratches, gradual finish or color changes, and wear to plating or coatings.
- Accidental damage, impact, bending, snagging, improper storage, misuse, or damage from water, chemicals, cosmetics, or cleaning products.
- Loss or theft of a piece, stone, pearl, earring back, or other component, unless our inspection confirms a manufacturing defect caused the component to detach.
- Natural variations in cultured pearls and other stones, or minor variations described in our Terms of Service.
- Damage resulting from work or alterations performed by a third party.
Routine services such as ring resizing, chain resizing, engraving, polishing, replating, and replacement of lost stones are not included in this warranty.
How to request help
Email info@jokabethjewelry.com with your order number, photos of the issue, and a brief description. Please contact us before sending any item back. We will review the request and provide next steps. If we confirm a covered defect, we will arrange an appropriate repair or replacement at no cost to you. If repair or replacement is not possible, we will work with you on an appropriate resolution. Do not ship jewelry to us until you receive instructions.
For items that arrive damaged, defective, or incorrect, please contact us within 7 days of delivery as described in our Return and Refund Policy. The 7-day reporting period for issues present on delivery does not shorten the one-year warranty for defects discovered later. That policy also explains eligible returns within 30 days of delivery. These processes are separate from this one-year warranty, and this warranty does not remove any rights you may have under applicable law.
Our published shipping policy currently covers delivery within the contiguous United States only. Please contact us before sending a warranty item so we can confirm the return instructions for your order.