FAQ
Orders and Payments
How do I place an order?
- Browse our collection and select the pieces you love.
- Click "Add to Cart."
- Proceed to checkout and enter your shipping and payment information.
- Review your order and click "Place Order."
- You will receive an order confirmation email immediately.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed in USD.
What will appear on my credit card statement?
Your statement will show a charge under "Jokabeth Jewelry."
Can I modify or cancel my order?
Yes, within 2 hours of placement, provided the order has not yet entered fulfillment. Contact us immediately at info@jokabethjewelry.com or +1 (708) 385-6984 with your order number.
Shipping
How much does shipping cost?
Free — all qualifying orders within the contiguous (lower 48) United States ship free of charge.
How long does shipping take?
Order Processing: 1–3 business days. Estimated Delivery: 4–7 business days after shipment.
How can I track my order?
You will receive a shipping confirmation email with a tracking link once your order ships. You can also log into your account on our website to check your order status.
Do you ship internationally?
At this time, we only ship within the contiguous (lower 48) United States. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses.
What if my address is incorrect or incomplete?
We are not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer. Please double-check your address before completing your order.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and in original packaging with all tags and labels intact.
Which items cannot be returned?
The following items are non-returnable:
- Earrings, studs, lip rings, and other pierced-jewelry — once the seal has been broken or the item has been worn, these cannot be returned for hygiene and safety reasons.
- Custom-made or personalized items — jewelry produced to your provided measurements or specifications.
- Items that have been worn, altered, or damaged by the customer.
- Items without original packaging or removed tags.
- Items returned after the 30-day window.
- Items marked as "Final Sale."
Is return shipping free?
We provide a prepaid return shipping label at no cost for items that arrive damaged, defective, or incorrect. For other returns, return shipping costs may apply.
How do I start a return?
- Contact us at info@jokabethjewelry.com or +1 (708) 385-6984 with your order number and reason for return.
- Wait for our review and return instructions.
- Ship the item using the prepaid label provided (if applicable).
- Keep your tracking number for your records.
How long does it take to receive my refund?
Refunds are processed within 10 business days of receiving and inspecting your returned item. Please allow an additional 5–10 business days for the refund to appear on your statement.
Can I exchange my item?
Yes, if your item has quality issues or was shipped incorrectly. Please indicate your exchange request when contacting us. Custom-made items cannot be exchanged.
What is the refund method?
Refunds will be credited to your original payment method:
- Credit/Debit Card: Refund to the original card
- PayPal: Refund to the original PayPal account
- Other payment methods: Please confirm with customer service
Will partial returns affect free shipping?
If your original order qualified for free shipping, partial returns may result in the remaining order amount no longer meeting the free shipping threshold. In such cases, we may deduct the corresponding shipping cost from your refund.
Product Care and Materials
Are your jewelry pieces handcrafted?
Many of our pieces are handcrafted or made-to-order, which means slight variations between items are a natural characteristic of artisan work and are not considered defects.
Do you use natural gemstones?
Some of our pieces incorporate natural gemstones, pearls, or organic materials. These may have minor natural variations in color, shape, or surface, which are part of their unique beauty.
Do you offer custom or personalized jewelry?
Yes. We offer custom and made-to-order jewelry tailored to your specifications. Please contact us to discuss your vision, and we will do our best to bring it to life.
Issues and Problems
My package is lost. What should I do?
If your package has not been delivered within the estimated delivery window, please contact us. We will file a claim with the shipping carrier and work to resolve the issue.
My package arrived damaged. What should I do?
If your order arrives damaged:
- Keep all original packaging and materials.
- Take photos of the damaged items and packaging.
- Contact us within 48 hours of delivery.
- We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
My package shows as delivered but I didn't receive it.
First, please check with neighbors or building management. If you still cannot locate your package, contact us within 48 hours of the delivery notification, and we will file a claim with the shipping carrier.
My order is taking longer than expected.
We are not liable for shipping delays caused by carrier issues, weather events, natural disasters, or force majeure. If your order is significantly delayed, please contact us, and we will work with the carrier to resolve the issue.
Contact Us
Still have questions? We are here to help!
Jokabeth Jewelry
Email: info@jokabethjewelry.com
Phone: +1 (708) 385-6984
Address: 12808 South Western Avenue, Blue Island, IL 60406
Business Hours: Monday–Wednesday & Friday: 1:00 PM – 7:00 PM (CT) Thursday: 2:30 PM – 7:00 PM (CT) Saturday & Sunday: Closed
Thank you for choosing Jokabeth Jewelry. We are happy to assist you with any questions about your orders, shipping, and returns.