Refund Policy

Last updated: September 1, 2026

We want you to love every piece from Jokabeth Jewelry. If something is not quite right, we have made our return and refund process as simple as possible.

1. Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • Unused and undamaged — no signs of wear, tarnishing, or alteration.
  • In its original packaging with all accessories, tags, and labels included and intact.
  • Accompanied by your original order confirmation or receipt.

2. Items Not Eligible for Return

The following items cannot be returned or exchanged:

  • Pierced earrings and studs (including lip rings and other pierced jewelry) — once the seal has been broken or the item has been worn, these items are non-returnable for hygiene and safety reasons. Ear cuffs and non-pierced ear accessories are not subject to this restriction and may be returned under our standard return policy.
  • Custom-made or personalized items — jewelry produced based on measurements or specifications you provide (e.g., custom-sized rings, engraved necklaces, or custom bracelets) is non-returnable.
  • Items that have been worn, washed, altered, or damaged by the customer.
  • Items with tags removed or not attached.
  • Items returned without original packaging.
  • Items returned after the 30-day delivery window.
  • Items marked as "Final Sale" at the time of purchase.
  • Gift cards (if applicable).

If your item arrived defective or incorrect, please see Section 5 below.

3. How to Start a Return

  1. Contact us at info@jokabethjewelry.com or call +1 (708) 385-6984 with your order number and reason for return.
  2. Our team will review your request and, if approved, send you a prepaid return shipping label and return instructions.
  3. Pack your item securely in its original packaging.
  4. Ship the item using the prepaid label provided.

Please do not send items back without first obtaining a return authorization from our team. Unauthorized returns may not be accepted.

4. Free Return Shipping

We provide free return shipping on all eligible returns. A prepaid return shipping label will be provided at no cost to you upon approval of your return request.

We do not charge restocking fees on any eligible return.

5. Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or is not what you ordered:

  1. Contact us within 7 days of delivery at info@jokabethjewelry.com.
  2. Include your order number, photos of the issue, and a brief description.
  3. We will arrange a free return and send a replacement or full refund at no additional cost to you.

Please keep all original packaging and materials until the issue is resolved.

6. Exchanges

If you would like to exchange your item for a different size, style, or product, please contact us at info@jokabethjewelry.com within 30 days of delivery. Our team will confirm availability and guide you through the exchange process.

Please note that custom-made items produced to your specifications cannot be exchanged.

7. Refund Processing

Once we receive and inspect your returned item:

  • You will be notified of refund approval within 2–3 business days.
  • Your refund will be processed to your original payment method within 10 business days of approval.
  • Please allow an additional 5–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

8. Order Cancellations

  • Orders may be cancelled within 2 hours of placement, provided the order has not yet been processed or shipped. Contact us at info@jokabethjewelry.com or +1 (708) 385-6984 with your order number.
  • If your shipping address was entered incorrectly, contact us within 2 hours and we will do our best to correct it before fulfillment. Address corrections cannot be guaranteed after this window.
  • Once an order has been shipped, it cannot be cancelled — you will need to follow our return process.
  • If we cancel an order after payment has been processed, you will receive a full refund within 10 business days.

9. Contact Us

If you have any questions about our return and refund process, please reach out:

Jokabeth Jewelry
12808 South Western Avenue, Blue Island, IL 60406
Email: info@jokabethjewelry.com
Phone: +1 (708) 385-6984
Business Hours: Monday–Wednesday & Friday: 1:00 PM – 7:00 PM (CT) Thursday: 2:30 PM – 7:00 PM (CT) Saturday & Sunday: Closed